Privacy Policy

Last updated: September 2, 2026

Welcome to NovelHive, an online platform owned and operated by Novela AI LLC ("Novela AI," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use NovelHive (the "Service"), visit our website, or otherwise interact with us.

1. Who We Are

Company Name: Novela AI LLC
Business Address: 1550 Springtown Blvd APT 9H, Livermore, CA 94551, USA
Contact Email: hello@novelhive.ai

2. Scope of This Policy

This Policy applies to information we collect when you:

Visit NovelHive's website or sub‑domains;
Sign up for an account, purchase credits, or otherwise interact with the Service;
Generate, upload, edit, narrate, export, share, or read content (including manuscripts, audiobooks, AI-generated novels, reviews, comments, or feedback);
Communicate with us via email, social media, or other channels.

This Policy does not apply to third‑party websites or services that we do not own or control—even if linked from our Service.

3. Information We Collect

Category	Examples	Source
Account Data	Name, email address, password hash, age confirmation, avatar	You, at registration
Payment Data	Last 4 digits of card, Stripe customer ID, transaction totals (we never store full card numbers)	You / Stripe
Usage Data	Login times, page views, IP address, device & browser type, referring URLs, error logs	Automated collection
Content Data	AI-generated novels; uploaded manuscripts and excerpts; extracted metadata, characters, and speaker labels; prompts and editing instructions; covers; audiobook files; voice mappings; reviews, comments, bookmarks, and ratings	You / Service
Cookie Data	Session ID, authentication token, analytics cookies	Browser
Marketing Data	Your preferences for newsletters, surveys, or promotional emails	You

We do not intentionally collect sensitive personal information (e.g., health data, precise geolocation, government IDs) or information from children under 13.

4. How We Use Your Information

We process personal data only when we have a valid legal basis (GDPR Art. 6). Our primary purposes include:

Purpose	Legal Basis
Provide & maintain the Service (account creation; manuscript extraction and import; metadata, character, and speaker analysis; AI editing; novel, cover, and audiobook generation; content hosting and export)	Contract performance
Process payments & manage credits	Contract performance; Legitimate interest
Communicate with you (transactional messages, support)	Contract performance
Personalize the experience (remember preferences, recommend novels)	Legitimate interest / consent (for cookies)
Improve & secure the Service (debugging, analytics, fraud prevention)	Legitimate interest
Comply with legal obligations (tax, accounting, content takedowns)	Legal obligation
Marketing (newsletters, promotions)	Consent (opt‑in)

We will not use your personal information for materially different purposes without providing notice and, where required, obtaining your consent.

5. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to:

Keep you signed in;
Remember site preferences;
Measure site performance and usage (e.g., Google Analytics, PostHog);
Support fraud detection and security.

You can control cookies through your browser settings. Disabling cookies may limit certain features.

6. How We Share Your Information

We do not sell personal data. We share information only as described below:

Service Providers & Sub‑Processors — providers process only the information needed for their role. These include Stripe (payments); Render and Google Cloud (application and content hosting); Redis providers (caching and job state); email delivery vendors; analytics providers such as Google Analytics and PostHog; AI model providers including OpenAI, Anthropic, Cerebras, Google, DeepSeek, Fireworks AI, and Moonshot AI/Kimi for manuscript analysis, editing, planning, and content generation; and Replicate, Inworld, Speechify, and xAI/Grok for cover or audiobook generation when those routes are enabled. The particular provider used may vary by feature, availability, and configured routing.
Community Visibility — Content you choose to share publicly (e.g., novels, reviews) becomes visible to anyone on NovelHive and may be indexed by search engines.
Legal & Compliance — We may disclose information if required to comply with a lawful request, court order, or to enforce our Terms & Conditions.
Business Transfers — If Novela AI is involved in a merger, acquisition, or asset sale, user data may be transferred subject to this Policy.

7. International Data Transfers

We are based in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S. We rely on Standard Contractual Clauses or equivalent safeguards when transferring EU/EEA personal data.

8. Security Measures

We employ industry‑standard safeguards to protect personal information, including:

TLS encryption in transit;
Encryption of passwords (bcrypt) and database backups at rest;
Role‑based access controls;
Regular security patches and vulnerability scans.

Despite these measures, no online service is 100% secure. You are responsible for safeguarding your password and promptly notifying us of any suspected unauthorized account activity.

9. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy:

Account data — while your account is active + 24 months (for reactivation & audit logs).
Payment records — 7 years (tax & accounting).
Generated and uploaded content — manuscripts, extracted data, generated works, covers, and audiobook assets are generally kept until you delete the work or close your account, unless retention is needed for security, dispute resolution, backups, or legal obligations. Service providers may retain limited request or operational data under their contracts and applicable policies.
Analytics — up to 26 months, then aggregated or deleted.

You may request deletion at any time (see Section 10).

10. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete data;
Delete your data ("Right to be Forgotten" / CCPA deletion);
Export/Portability of your data in a structured format;
Opt‑out of marketing communications at any time;
Withdraw consent where processing is based on consent;
Object or restrict processing in certain circumstances.

To exercise these rights, email hello@novelhive.ai with your request. We will respond within the timeframes required by applicable law.

11. Children's Privacy

NovelHive is not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently received data from a child under 13, we will delete it as required by the U.S. Children's Online Privacy Protection Act (COPPA).

12. Third‑Party Links

Our Service may contain links to third‑party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

13. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes via email or prominent notice on the Service at least 30 days before the new terms take effect. The "Last updated" date reflects the latest revision.

14. Contact Us

If you have questions, concerns, or complaints about this Policy or our privacy practices, please contact us at:

Email: hello@novelhive.ai
Mail: Privacy Officer, Novela AI LLC, 1550 Springtown Blvd APT 9H, Livermore, CA 94551 USA

You also have the right to lodge a complaint with your local supervisory authority (for EU/EEA residents) or with the California Attorney General (for CA residents).

Thank you for trusting NovelHive with your creativity and personal information.